MCC Solutions
We help our clients focus on their core business and their most valuable asset – their customers, by offering consultation services and full assistance to provide a seamless contact center experi
Media Contact Center
Media Call Center employs state of art technology with the use of all industry leading standards and represents a significant advancement in contact center services
Workforce management
Workforce management is an institutional process through which Human Resources planning is integrated with an organization’s strategic plan.
Ticketing: E-mail & Social Media
This platform helps to unify and distribute emails/ messages, collaborate and respond professionally to customers, managing and involving the entire team
Media Contact Center
With its state-of-the-art features and the use of a wide range of industry leading standards, Media Contact Center represents a comprehensive integration of phone, email and web interactions to differentiate your business from the competition
Workforce management
Our Workforce Management module is a key part of the media call center application suite and automates the manual work of contact centers’ operations and planning teams
Ticketing – Email & Social Media
The ticketing system is a web-based platform which makes it easy to centralize and handle multi-channel inbound request in one ticketing system, converting emails, phone calls, chat and web requests into actionable tickets and keeping them organized
Media Contact Center
With its state-of-the-art features and the use of a wide range of industry leading standards, Media Contact Center represents a comprehensive integration of phone, email and web interactions to differentiate your business from the competition
Workforce management
Our Workforce Management module is a key part of the media call center application suite and automates the manual work of contact centers’ operations and planning teams
Ticketing – Email & Social Media
The ticketing system is a web-based platform which makes it easy to centralize and handle multi-channel inbound request in one ticketing system, converting emails, phone calls, chat and web requests into actionable tickets and keeping them organized
Ask us
Address
94 Bulevar Arsenija Carnojevica st.
Beograd, Srbija
Call us
+381 64 885 444 6
marketing@phoenixmcc.com
Please note that sending us an email to marketing@phoenixmcc.com will give you your consent to the processing of the submitted data, strictly in accordance with your request and in accordance with legal regulations.
Privacy policy - Cookie policy